FOODVISION23
AI Virtual Receptionist · Hotels & Restaurants · 24/7
Your next booking
is ringing
right now.
The question is whether anyone picks up. We built Emma because we were you — independent hotel owners and restaurant operators watching revenue disappear into missed calls and voicemails nobody returns. Emma is a 24/7 AI virtual receptionist for hotels and restaurants: room reservations, dining bookings, phone orders straight to your POS, and in-stay guest services — built by people who've worked the line, not just the boardroom.
✓ Up to 20 calls at once
✓ Works during rush hour & after hours
✓ No setup headaches
✓ Setup in days
THE PROBLEM
Every unanswered call is a booking your competitor just received.
During peak service — lunch rush, Friday dinner, Saturday brunch — up to 40% of incoming calls go unanswered. And the hospitality staffing shortage has made this worse: there simply aren't enough hands to run the floor and handle every phone call.
Hiring a dedicated phone receptionist costs $3,000–$4,000/month and still leaves you exposed after hours, on holidays, and during simultaneous call peaks. The problem isn't your team. It's that phones don't wait and guests don't call back.
Rush Hour Chaos
During peak service — the lunch rush, dinner peak, or weekend brunch — your team simply can't manage the floor and the phones at the same time. Up to 40% of calls go unanswered, and every one of those is a potential reservation, room booking, takeout order, or private event inquiry walking out the door.
After-Hours Booking Loss
Booking intent peaks in the evening and on weekends — exactly when most hospitality businesses are understaffed or closed. Guests calling after hours don't leave voicemails. They find another hotel or restaurant that answers, and you never know what you lost.
The Hospitality Staffing Shortage
The hospitality industry has faced a persistent staffing shortage since 2020. Hiring a dedicated phone receptionist is expensive, hard to retain, and still can't handle 20 simultaneous calls or cover holidays and sick days. Emma is always there — no callouts, no vacations, no training gaps.
The Silent Revenue Leak
Most owners don't know how much they're losing because missed calls leave no trace. No voicemail, no callback, no record — just revenue that silently flows to the competitor down the street who picked up the phone.
See how Emma handles real guest calls — live.
HOTELS SERVICES — Inbound Reservations & In-Stay Guest Services
Emma handles every hotel call.
Not just bookings.
Emma goes far beyond reservations, she's your virtual front desk overflow solution from the moment a guest calls to book, all the way through their stay. Whether your property is an independent boutique hotel or a full-service resort, Emma answers every call your team can't.
📞 Inbound — New Reservations
Booking calls, captured 24/7
Prospective guests calling to reserve a room get a professional, brand-aligned experience every time — whether it's 2pm or 2am. Emma confirms availability, captures details, and logs the booking directly into your PMS.
Room Reservations
Emma captures room type preferences, dates, party size, and special requests — completing the booking in real time or flagging VIP inquiries for manual review.
Spa & Wellness Bookings
Prospective guests asking about spa packages, treatment availability, and wellness offerings get immediate scheduling support before they even arrive.
Rate & Availability Inquiries
Emma fields pricing questions, confirms room categories, and guides callers toward the right room — maximizing your occupancy and ADR.
🛎️ In-Stay — Current Guest Services
Guest requests, handled during their stay
This is what sets FoodVision23 apart. When current guests call from their room, Emma handles their needs immediately, logging requests and coordinating with your on-site team.
Amenity Requests
Extra towels, pillows, blankets, cribs, toiletries — Emma takes the request, confirms the room, and routes it to housekeeping so your front desk stays free for face-to-face service.
Late Check-Out & Early Check-In
Emma checks availability in real time, communicates options to the guest, and confirms or offers alternatives — all without your team lifting a phone.
Facilities & Amenity Information
Pool hours, gym access, restaurant reservations, business center — Emma knows your property and gives guests accurate, consistent answers instantly.
Airport Transportation & Concierge
Shuttle bookings, local recommendations, restaurant suggestions near the property — Emma handles it all like a true virtual concierge.
No new tech for your team to learn. Emma integrates with your existing hotel PMS — Oracle OPERA, Cloudbeds, Mews, Maestro, and more. Every booking and in-stay guest request is logged automatically. Your phone number stays exactly the same. Emma only answers when your team can't, acting as a seamless front desk overflow and after-hours hotel answering service.
RESTAURANT SERVICES — Reservations, Orders & Guest Inquiries
The table is always ready.
From neighborhood bistros to fine dining establishments, from fast-casual takeout spots to hotel restaurants — Emma manages your entire front-of-house phone experience. She turns inquiries into confirmed covers, captures phone orders directly to your POS, and handles every call so your team can focus on the guest in front of them.
Reservation Management
Emma captures, confirms, and manages dining reservations 24/7 — integrating directly with OpenTable, Resy, Toast, and more. No covers left on the table.
Menu & Dietary Inquiries
Allergen questions, dietary restrictions, tasting menu availability — callers get accurate, informed answers that build confidence and drive confirmed bookings.
Special Occasions & Events
Anniversary dinners, corporate events, private dining inquiries — Emma gathers all the details and coordinates with your events team to close the booking.
Cancellations & Modifications
Emma handles rescheduling with care — maintaining your waitlist, offering alternative times, and keeping your dining room as full as possible.
Hours & General Information
Operating hours, dress code, parking, valet — callers get clear, brand-consistent answers. No more servers pulled off the floor to answer the phone.
Hotel Restaurant Integration
Already our hotel client? Emma unifies your in-hotel dining with your guest services flow — so a room service question and a restaurant booking are one seamless call.
Phone Order Taking — Direct POS Integration
Emma doesn't just take reservations — she takes orders. When a customer calls to place a takeout order, Emma walks them through the menu, captures every item and modification, and sends the order directly into your POS system in real time. No manual re-entry. No missed items. No orders lost during a busy Friday night.
Direct POS Connection
Toast · Square · Lightspeed · Aloha · and more
Full Menu Navigation
Emma knows your menu, modifiers, and upsells
Real-Time Order Submission
Order fires to kitchen the moment the call ends
AI VOICE DEMO
Listen to Emma in Action
Press play to hear how Emma handles guest calls with natural, warm conversation.
RESTAURANTS
HOTELS
HOW IT WORKS
Three steps.
Zero missed bookings.
Emma slots silently into your existing setup. No new tech for your team. No disruption to operations. Your phone number stays the same — Emma only answers when you can't, acting as your after-hours answering service and rush-hour overflow solution.
STEP 1
Smart Call Routing
Your existing phone number stays exactly the same. When staff are busy, all lines are occupied, or it's after hours, calls automatically route to Emma. The routing schedule is fully customized to your peak times, holidays, and staffing patterns.
✓ Up to 20 simultaneous calls · No missed calls during rush hour
STEP 2
Professional Call Handling
Emma handles every call with a warm, brand-aligned voice in your name. She captures hotel reservations, room preferences, party sizes, dietary needs, in-stay guest requests, special occasions, and phone orders — professionally, every single time, in English, Spanish and more.
✓ Multilingual · Custom voice & greeting · Human escalation for VIPs
STEP 3
Instant Notification
Booking details, guest requests, and phone orders sent instantly via SMS and email — and synced directly into your systems. Hotel PMS integration: Oracle OPERA, Cloudbeds, Mews, Maestro. Restaurant POS integration: Toast, Square, Lightspeed, Aloha, OpenTable, Resy.
✓ Real-time PMS & POS sync · VIP bookings flagged for manual review
What does a missed call actually cost you?
EVERYTHING INCLUDED — No Hidden Fees
Everything you need
to protect revenue.
Every plan includes all the tools your hotel or restaurant needs to stop losing bookings to missed calls — from multilingual AI voice to real-time PMS and POS integration.
Phone Order Taking & POS Integration
Emma takes takeout orders over the phone and fires them directly into your POS — Toast, Square, Lightspeed, Aloha, and more. No manual re-entry. No missed orders during a busy Friday night. Order goes straight to the kitchen the moment the call ends.
Real-Time Dashboard
See every call handled, track revenue recovered, and monitor usage vs. your minute cap. Full visibility, always.
Multilingual Support
English, Spanish, and more. Serve a diverse guest base with consistent professionalism in every language.
Custom Greeting & Voice
Emma answers in your restaurant or hotel's name, with your tone and personality. Guests never feel like they've reached a call center — they feel like they called you. Completely customized before go-live.
PMS & POS Integration Ready
Hotels: Oracle Opera, Cloudbeds, Mews, Maestro. Restaurants: OpenTable, Resy, Toast, Square, Lightspeed, Aloha. No tech headaches, no new software for your team to learn. Emma plugs into what you already use.
Human Escalation
Complex requests, VIP hotel guests, or large party bookings transfer seamlessly to your staff with full context — so the guest never has to repeat themselves. You stay in control of every high-value interaction.
Transparent, Predictable Pricing
Fixed monthly plans with minute caps. No surprise bills, no per-call fees that balloon during busy seasons. Add-on bundles available as your property grows. Most clients recover their full investment in the first week of missed calls prevented.
Setup in Days
From signed agreement to live answering — most properties are up and running within a few days. No long onboarding cycles, no IT projects. Your phone number stays the same from day one.
Up to 20 Simultaneous Calls
One receptionist can handle one call. Emma handles twenty at once — meaning no caller ever gets a busy signal during your Saturday dinner rush or a holiday weekend hotel booking surge.
— ADD-ON SERVICE
PAIRS WITH EMMA — YOUR AI RECEPTIONIST
Emma answers the call.
Now let the world know.
Every guest Emma books is a 5-star review waiting to happen. Our AI Reputation Manager makes sure it does — automatically, every single time.
Emma answers
Every call captured, every reservation secured — 24/7, no misses.
↓ guest arrives
Review captured automatically
Booked guests get a perfectly-timed review request. Walk-ins scan a QR code before leaving. No one slips through.
↓ reputation kicks in
New customers find you
More 5-star reviews → higher Google ranking → more visibility → more calls for Emma to answer. The flywheel runs itself.
Revenue Exposure Calculator
What does a missed call
actually cost you?
Adjust the inputs below and see your real revenue at risk. Most restaurants and hotels are losing far more than they realise.
Annual Risk = Missed Calls/Month x 12 x Coverage Factor x Revenue per Call Range.
YOUR ESTIMATED
Revenue at Risk
€14,400 – €36,000
per year
Monthly Impact
~€1,200 – €3,000
per month in missed opportunities
Over the next 12 months:
- Revenue exposure remains structurally present every single month
- ~360 calls go unanswered each year during peak periods
- Competitors with automated call capture gain a direct advantage
- Direct bookings shift toward third-party platforms with higher commissions
Ready?
Stop gifting bookings
to your competition.
Join 200+ independent hotels, boutique properties, and restaurants across the USA capturing every reservation call, phone order, and in-stay guest request 24/7 — during rush hour, after closing, on holidays, and when your team is stretched thin. Predictable monthly cost. No surprise bills. Setup in few days.
FAQ
Quick answers.
Everything hotel operators and restaurant owners ask before getting started with Emma.
What happens when my restaurant can't answer the phone during a rush?
Emma picks up automatically. When your team is in the weeds during lunch or dinner, Emma answers every incoming call — taking reservations, answering menu questions, and even capturing phone orders and sending them directly to your POS. Callers get a professional, on-brand experience and you don't lose a single booking or order to a busy signal.
How does Emma handle after-hours hotel calls?
Emma acts as your 24/7 after-hours hotel answering service. She handles inbound reservation calls at any hour — confirming availability, capturing guest details, and logging bookings directly into your PMS. She also handles in-stay guest requests overnight, so a guest who needs extra towels or has a question at midnight doesn't go unanswered.
Can Emma take phone orders for my restaurant?
Yes — this is one of Emma's most powerful features for restaurants. When a customer calls to place a takeout order, Emma guides them through your menu, captures every item and modification, and submits the order directly into your POS in real time. She integrates with Toast, Square, Lightspeed, Aloha, and more. The order fires to your kitchen the moment the call ends — no manual re-entry, no errors, no missed orders during a busy rush.
Is there an AI that can handle both restaurant reservations and hotel bookings?
Yes — Emma is purpose-built for both. For restaurants, she handles reservations, phone orders, dietary inquiries, special occasions, and cancellations. For hotels, she manages inbound room bookings and in-stay guest services throughout a guest's entire stay. If you operate a hotel with an on-site restaurant, Emma handles both in one unified system.
Does Emma only handle bookings, or also in-stay guest requests?
Both. For hotels, Emma handles inbound reservation calls AND in-stay guest service calls — extra towels, late check-out requests, early check-in, facility information, spa bookings, airport transportation coordination, and more. She's not just a booking line. She's a complete hotel guest services contact center and virtual concierge.
What's the best solution for an independent or boutique hotel that can't afford a full-time receptionist?
Emma is specifically popular with independent hotels, boutique properties, and extended stay hotels across the US. She provides full 24/7 coverage — including after hours, holidays, and peak overflow — at a fraction of the cost of a dedicated receptionist ($3,000–$4,000/month). Most properties recover their full investment in prevented missed bookings within the first week.
How does Emma sound to my guests?
Emma sounds warm, professional, and completely on-brand. She's fully customized with your property or restaurant's name, tone, and personality before go-live. Guests consistently describe calls with Emma as natural and helpful — they don't feel like they've reached a call center. They feel like they called you.
Which hotel PMS and restaurant POS systems does FoodVision23 integrate with?
For hotels, Emma integrates with Oracle OPERA, Cloudbeds, Mews, Maestro and more. For restaurants, she connects to OpenTable, Resy, Toast, Square, Lightspeed, Aloha and more. If your system isn't listed, contact us — we likely support it or can build the integration. No new software for your team to learn.
Does my phone number change?
No. Your existing phone number stays exactly the same from day one. Emma answers automatically when your staff is unavailable — callers never know the difference. There's no forwarding number for guests to learn and no disruption to your current setup.
What if a guest has a complex or VIP request?
Emma is designed to handle the vast majority of calls independently. For complex requests, VIP hotel guests, or large group bookings, she seamlessly transfers the call to your team with full context — so the guest never has to repeat themselves. You stay in control of every high-value interaction.
What happens when my restaurant can't answer the phone during a rush?
Emma picks up automatically. When your team is in the weeds during lunch or dinner, Emma answers every incoming call — taking reservations, answering menu questions, and even capturing phone orders and sending them directly to your POS. Callers get a professional, on-brand experience and you don't lose a single booking or order to a busy signal.
How does Emma handle after-hours hotel calls?
Emma acts as your 24/7 after-hours hotel answering service. She handles inbound reservation calls at any hour — confirming availability, capturing guest details, and logging bookings directly into your PMS. She also handles in-stay guest requests overnight, so a guest who needs extra towels or has a question at midnight doesn't go unanswered.
Can Emma take phone orders for my restaurant?
Yes — this is one of Emma's most powerful features for restaurants. When a customer calls to place a takeout order, Emma guides them through your menu, captures every item and modification, and submits the order directly into your POS in real time. She integrates with Toast, Square, Lightspeed, Aloha, and more. The order fires to your kitchen the moment the call ends — no manual re-entry, no errors, no missed orders during a busy rush.
Is there an AI that can handle both restaurant reservations and hotel bookings?
Yes — Emma is purpose-built for both. For restaurants, she handles reservations, phone orders, dietary inquiries, special occasions, and cancellations. For hotels, she manages inbound room bookings and in-stay guest services throughout a guest's entire stay. If you operate a hotel with an on-site restaurant, Emma handles both in one unified system.
Does Emma only handle bookings, or also in-stay guest requests?
Both. For hotels, Emma handles inbound reservation calls AND in-stay guest service calls — extra towels, late check-out requests, early check-in, facility information, spa bookings, airport transportation coordination, and more. She's not just a booking line. She's a complete hotel guest services contact center and virtual concierge.
What's the best solution for an independent or boutique hotel that can't afford a full-time receptionist?
Emma is specifically popular with independent hotels, boutique properties, and extended stay hotels across the US. She provides full 24/7 coverage — including after hours, holidays, and peak overflow — at a fraction of the cost of a dedicated receptionist ($3,000–$4,000/month). Most properties recover their full investment in prevented missed bookings within the first week.
How does Emma sound to my guests?
Emma sounds warm, professional, and completely on-brand. She's fully customized with your property or restaurant's name, tone, and personality before go-live. Guests consistently describe calls with Emma as natural and helpful — they don't feel like they've reached a call center. They feel like they called you.
Which hotel PMS and restaurant POS systems does FoodVision23 integrate with?
For hotels, Emma integrates with Oracle OPERA, Cloudbeds, Mews, Maestro and more. For restaurants, she connects to OpenTable, Resy, Toast, Square, Lightspeed, Aloha and more. If your system isn't listed, contact us — we likely support it or can build the integration. No new software for your team to learn.
Does my phone number change?
No. Your existing phone number stays exactly the same from day one. Emma answers automatically when your staff is unavailable — callers never know the difference. There's no forwarding number for guests to learn and no disruption to your current setup.
What if a guest has a complex or VIP request?
Emma is designed to handle the vast majority of calls independently. For complex requests, VIP hotel guests, or large group bookings, she seamlessly transfers the call to your team with full context — so the guest never has to repeat themselves. You stay in control of every high-value interaction.
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