Privacy Policy

Last updated: January 2026

1. Introduction

FoodVision23 LTD (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy under the General Data Protection Regulation (GDPR – EU 2016/679).

2. Data We Collect

We may collect:

Contact data (name, email, phone, business info)

Business analytics and performance data (from integrations with your consent)

Communication records (chat, call logs via AI Receptionist)

We do not collect sensitive personal information.

3. How We Use Your Data

We process your data to:

Deliver and maintain FV23 services

Provide customer support

Send service updates and product information (only with consent)

Improve AI performance through aggregated, anonymized analytics

4. Legal Basis

Data is processed under Article 6 of GDPR:

Performance of a contract

Legitimate interest (business optimization)

Consent (marketing communications)

5. Data Retention

We retain user data only as long as necessary for service delivery or legal obligations, and never longer than 24 months without renewal or explicit consent.

6. Data Sharing

We share data only with verified third-party service providers essential to our operations (e.g., GoHighLevel, Synthflow, Outscraper, ZeroBounce, Slack and Make.com).
No data is sold to third parties.

7. Data Security

All connections are encrypted (SSL/TLS).
Access is restricted via multi-factor authentication and role-based permissions.

8. Your Rights

Under GDPR, you have the right to:

Access, rectify, or delete your data

Withdraw consent at any time

Request data portability

Requests may be sent to [email protected].

9. International Transfers

If data is transferred outside the EU (e.g., to U.S. service providers), it is done under EU Standard Contractual Clauses (SCCs) and equivalent safeguards.

10. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

11. Contact

For privacy inquiries: [email protected]